Cancellation

Last updated: 12 October 2026

Changing or cancelling a lesson

Use the private link in your confirmation email to cancel a lesson, or the whole request, at any time. To move a lesson to another time, contact us through the Contact page and we will do our best to offer another time that suits you.

At least 12 hours’ notice

If you cancel at least 12 hours before the lesson starts, there is no charge and the lesson is not counted as used. We will gladly find another time where we can.

Late cancellation and missed lessons

If you cancel less than 12 hours before a lesson, or do not join within 15 minutes of the start without telling us, the lesson counts as used and is not refunded or carried over. In a real emergency, such as illness or a family emergency, we will usually be understanding: please tell us as soon as you can.

Requests we have not yet confirmed

You can cancel an unconfirmed request, and the free intro call, at any time without charge. Please do it early so that another family can use the time.

If we cancel

If we have to cancel or cannot attend, we will tell you as soon as we can and offer another time. A lesson that we cancel, or that is lost because of a fault on our side, is never counted as used. If a new time does not suit you, we will refund that lesson through PayPal within 14 days.

Stopping your lessons

You may stop at any time. If you have paid for a block, we refund the lessons you have not yet taken, other than any inside the 12-hour late-cancellation window, through PayPal within 14 days.

Your 14-day right

If you live in the UK or EU you also have a 14-day right to cancel a paid block, explained on the Terms page.

Holidays and Eid

We will tell you in good time about tutor holidays and breaks. You are not charged for lessons that do not take place because of them.